California Energy Consultant Service

Interviewing references is one of the steps in looking for a residential window replacement contractor that takes a lot of legwork. Nevertheless, it is the part that yields a lot of information that will help you decide. In this blog, California Energy Consultant Service helps you streamline your reference interviews with this list of questions you should ask.

Was the Contractor on Time?

Punctuality indicates the contractor values your time. In addition to a timely arrival on installation day, ask the reference if the contractor were on time for phone calls, meetings and other appointments. The contractor should likewise have responded to follow-ups and warranty claims within a reasonable amount of time. Follow this up with whether the contractor finished their installation work within the specified time frame, and in case of delays, ask how the contractor handled it.

Was the Project Completed Within Budget?

Sometimes a window replacement project may go over the budget if structural issues or unseen damage were found during installation. Since repair costs are not usually included with the project estimate, the homeowner has to sign off on the additional cost, and should be informed of this before proceeding with the project. Aside from such unplanned repairs, the project should be completed within budget. Having said that, don’t write off a contractor just because one reference said their project went over the budget. Other customers may not have had the same experience.

Did the Contractor Offer to Cut Corners?

Experienced contractors know better than to deviate from the estimate by cutting corners to save on cost. Choosing a contractor who offers to cut corners just to create a low bid isn’t worth your trust. Ask the reference if there were cost-cutting measures employed during window installation, such as using thin trim, different types of insulation or substituting a different window brand after the contract was signed.

Would You Hire Them Again?

Quality service begets repeat business. If more than a few references wouldn’t hire the same contractor for their future window needs, they’re not happy with the service they received. Hiring a remodeling or building contractor isn’t a one-off deal, since you will still need them for maintenance and warranty claims. Ask the reference if the contractor made reasonable effort to resolve problems with their service, and whether or not they’re happy with how it was resolved.

California Energy Consultant Service is your leading provider of replacement windows and other energy-efficient home improvements. Give us a call at (916) 239-7779 or fill out our contact form. We serve customers in Rancho Cordova and Sacramento, CA.